FAQ

Q: How do I change the IP address on my player?
Access the configuration menu using a connected USB keyboard.  The IP settings can be changed from the "Configure Wired Networking" section. ...
Tue, 6 Feb, 2018 at 5:42 PM
Q: How do I change the screen resolution of my player?
To change the output resolution of the player, access the configuration menu using a connected USB keyboard.  You can change the resolution in the "C...
Tue, 6 Feb, 2018 at 6:10 PM
Q: How do I set my player to display in portrait mode?
Access the configuration menu using a connected USB keyboard.  You can set the rotation of the video output after setting the resolution in the "Con...
Tue, 6 Feb, 2018 at 6:12 PM
Q: Why isn’t my file showing up in the program editor?
Click “Refresh” in the content manager after uploading new content in order for the changes to immediately take effect.  Also, check the filter settings of...
Tue, 6 Feb, 2018 at 6:13 PM
Q: How do I utilize stage depth to create layers in my programs?
When there are two or more regions overlapping on the stage, the depth visibility is dictated by the track order.  The contents of the first track will alw...
Tue, 6 Feb, 2018 at 6:15 PM
Q: When I add content to the stage, why doesn’t it look properly sized?
Check the scaling properties of the entry.  Select the entry and then click on the wrench tool to access the properties.  The scale mode selector is at ...
Tue, 6 Feb, 2018 at 6:21 PM
Q: How do I make a program in portrait mode?
Create a new program by clicking the "New Program" button in the program manager.  Choose "Portrait" from the "Orientation" d...
Tue, 6 Feb, 2018 at 6:23 PM
Q: How can I set a calendar entry to repeat at certain intervals in time?
Click the calendar entry, and then click "Edit event details" to open the event properties window.  Choose the desired interval and pattern from ...
Tue, 6 Feb, 2018 at 6:25 PM
Q: What if I make a calendar entry longer than the duration of the program?
You don’t have to make your program duration the same length as its entry time in the calendar.  If you create a calendar entry longer than the associated...
Tue, 6 Feb, 2018 at 6:27 PM
Q: Why isn’t my player connecting to the network?
Connection problems are typically caused by firewall restrictions, MAC filtering or internet connectivity issues. Make sure the router or firewall a...
Tue, 6 Feb, 2018 at 6:31 PM