Aerva Support

Like all computers, Aerva media players may experience a hardware failure and stop working at some point.  If your Aerva media player has failed, AND you bo...

All Aerva signage devices run our custom OS called Aerva Linux.  Aerva Linux is continually updated and improved, and these changes are applied to the playe...

Please see the Configuration section of our Player Setup Guide, available here. The player's configuration menu allows you to adjust several aspects...

At Aerva, we believe that digital signage devices should never show an unintentional dark screen.  If one of your screens has gone dark, it is most likely a...

To power down a media player, press (do not hold) the power button on the front of the player.  This will initiate a clean shutdown.  Once the screen goes b...

Aerva media players are configured by default to restart the Aerva software nightly on their own.  No action is required on your part.  The restart happens ...