Aerva Support

FAQ 14

• Q: How do I change the IP address on my player?
• Q: How do I change the screen resolution of my player?
• Q: How do I set my player to display in portrait mode?
• Q: Why isn’t my file showing up in the program editor?
• Q: How do I utilize stage depth to create layers in my programs?

View all 14

Media Player Specifications 2

• AC-Gen7 (Standard)
• AC-Gen5 (Budget)

Guides 2

• Aerva Player Setup Guide
• Aerva Widget Creation Guide

Account Management 1

• How do I add a new user to my AerWave network?

Program Design and Content 8

• How do I upload new content?
• Which file types (media content) can I use in my Programs?
• I added a video to my Program, but it's not playing on the display?
• Why isn't the content I just uploaded showing up in the Content Manager?
• What happens when I upload a file with the same name as an existing file?

View all 8

Network Management 3

• What is the difference between a "Reset" command and a "Reboot" command?
• How can I make my digital signage devices show a dark screen without turning them off?
• What are the differences between an "Adminstrator" user and "Standard" user in AerWave

Reporting 3

• How do I turn on Reporting for my media players?
• I have reporting turned on for my Aerva media player, but it's not generating any reports?
• Do Aerva media players generate Report data while they are offline?

Widgets 2

• How should an RSS feed be formatted for use with Aerva's RSS widget?
• What types of content can be displayed in the Aerva Web Page widget?

Social Media Integration 2

• How do I display social media content on my screens?
• How do I use Aerva's moderation tool?

Playlists 1

• How can I prevent content items from playing next to eachother in a Playlist?

General 1

• How do I switch back to the old AerWave interface?

Maintenance and Repair 6

• I bought a media player from Aerva and now it has failed, how can I get it fixed?
• How do I upgrade an Aerva media player to the latest software version?
• How do I access the configuration menu on an Aerva media player?
• The screen is dark, how do I fix it?
• How do I properly power down or restart a player?

View all 6

Networking 2

• Do Aerva media players support WiFi?
• Why is my Aerva media player offline in AerWave?

Streaming Video and Live TV 2

• How do I stream Live TV on my Aerva display?
• How to set up the FMUser FBE200 Encoder to stream live video on your Aerva displays

Touchscreens 2

• Does Aerva support touchscreens?
• Which touchscreens are recommended for use with Aerva?