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Knowledge base
General Documents
FAQ
14
Q: How do I change the IP address on my player?
Q: How do I change the screen resolution of my player?
Q: How do I set my player to display in portrait mode?
Q: Why isn’t my file showing up in the program editor?
Q: How do I utilize stage depth to create layers in my programs?
View all 14
Media Player Specifications
2
AC-Gen7 (Standard)
AC-Gen5 (Budget)
Guides
2
Aerva Player Setup Guide
Aerva Widget Creation Guide
AerWave
Account Management
1
How do I add a new user to my AerWave network?
Program Design and Content
8
How do I upload new content?
Which file types (media content) can I use in my Programs?
I added a video to my Program, but it's not playing on the display?
Why isn't the content I just uploaded showing up in the Content Manager?
What happens when I upload a file with the same name as an existing file?
View all 8
Network Management
3
What is the difference between a "Reset" command and a "Reboot" command?
How can I make my digital signage devices show a dark screen without turning them off?
What are the differences between an "Adminstrator" user and "Standard" user in AerWave
Reporting
3
How do I turn on Reporting for my media players?
I have reporting turned on for my Aerva media player, but it's not generating any reports?
Do Aerva media players generate Report data while they are offline?
Widgets
2
How should an RSS feed be formatted for use with Aerva's RSS widget?
What types of content can be displayed in the Aerva Web Page widget?
Social Media Integration
2
How do I display social media content on my screens?
How do I use Aerva's moderation tool?
Playlists
1
How can I prevent content items from playing next to eachother in a Playlist?
General
1
How do I switch back to the old AerWave interface?
Aerva Media Players and Hardware
Maintenance and Repair
6
I bought a media player from Aerva and now it has failed, how can I get it fixed?
How do I upgrade an Aerva media player to the latest software version?
How do I access the configuration menu on an Aerva media player?
The screen is dark, how do I fix it?
How do I properly power down or restart a player?
View all 6
Networking
2
Do Aerva media players support WiFi?
Why is my Aerva media player offline in AerWave?
Streaming Video and Live TV
2
How do I stream Live TV on my Aerva display?
How to set up the FMUser FBE200 Encoder to stream live video on your Aerva displays
Touchscreens
2
Does Aerva support touchscreens?
Which touchscreens are recommended for use with Aerva?